Política de reembolso
Return & Refund Policy
Right of withdrawal
In accordance with current European Union regulations, customers have a period of 14 calendar days from the date of delivery to exercise their right of withdrawal without needing to provide a reason.
To exercise this right, you must notify us within the stated period via email: joyglow@use.startmail.com
Conditions for returns
For a return to be accepted, the product must meet the following conditions:
- Must not have been used, opened, or tampered with
- Must be kept in its original condition and packaging, as far as possible
- Must include all original accessories or components
We reserve the right to refuse returns that do not meet these conditions.
Return process and shipping costs
Once we receive your request, we will provide you with the steps to complete the return.
If the return is due to an error on our part or a defective product, Joyglow will cover the corresponding shipping costs.
If the customer chooses to return the product voluntarily, with no reason related to an error on our part or a product defect (for example, a simple change of mind), both the outbound and return shipping costs will be charged to the customer. These costs will not be covered or refunded by Joyglow under any circumstances in these cases.
Refunds
Once the returned product has been received and inspected, we will process the refund within a maximum of 14 calendar days.
The refund will be issued using the same payment method used for the purchase, unless otherwise expressly agreed.
For voluntary returns with no stated reason, the refunded amount will correspond to the product price, minus both the outbound and return shipping costs, which will not be covered by Joyglow.
Excluded products
The following are not eligible for return:
- Opened or used products that cannot be resold for hygiene or safety reasons
- Personalized or made-to-order products (if applicable)
Defective products or order errors
If you receive a defective or incorrect product, please contact us within 48 hours of delivery to resolve the issue. In these cases, Joyglow will cover the return shipping costs.
Contact
For any return or inquiry: joyglow@use.startmail.com